Coolmine Sports Members Charter
|The Management & Staff of Coolmine Sports Centre will:|
|Provide a Friendly, Helpful and Efficient Service.|
|Provide Security Safety & Comfort for all.|
|Maintain the Highest Standards of Safety & Hygiene.|
|Provide a Safe Environment for all Children and work to the Ideals of the Irish Sports Councils Code of Ethics and Good Practice for Children in Sport.|
We encourage you to let us know your thoughts and comments.
If you would like to make a comment or suggestion about any of the services we provide, there are
several ways to do this, and by giving us your feedback, it will help us provide you, our valued
customer, with the best possible services and facilities at all times.
Please make your comments via:
Customer comment Box. This is located beneath our Reception Information screen
Please fill in a comment Card and put it in the box, our Customer Services Rep will then
address your issue and give you direct feedback.
Ask to speak directly to any of our Reception staff who will be happy to assist you with your query.
In Writing. You can put your concerns by e mail / or in writing to Coolmine Sports Centre, Grove Road, Clonsilla, Dublin 15 or by using the contact form located on this website.
We will endeavor to ensure:
- Our Centre is clean, safe and will be maintained at all times.
All toilets, showers and changing areas are checked on a regular basis and cleaned
immediately if needed. All lockers are in good mechanical order.
Swimming pool temp is maintained at 29.5 degrees, pool water is safe and meets all Health
and Safety EU standards.
Customers are notified of any changes to our programme or services, when possible in
advance through In house notices, our website and Facebook.
Coolmine Sports Staff are highly trained and certified in all areas in which they represent.
Coolmine Sports staff will be welcoming, friendly and endeavour to help you at all times.
Coolmine Sports staff will be courteous, and strive to meet our customer expectations.
The Management team at Coolmine Sports are available to speak to and discuss any queries/comments you may have.
Sales & Main Reception
9.30-5pm Sat & Sun